Terms Of Service
Welcome to Rugwix, where creativity meets craftsmanship, and every home finds its unique expression. These Terms of Service (“Terms”) are the woven threads that bind our relationship with you, our valued customer. By accessing or purchasing from Rugwix.com, you agree to these Terms—crafted to ensure clarity, fairness, and a seamless experience.
Like a well-placed rug, these Terms provide a foundation for mutual understanding, guiding your journey with us. Please read them carefully.
1. Acceptance of Terms
By browsing, shopping, or interacting with Rugwix.com, you acknowledge that you have read, understood, and agreed to these Terms. If you do not accept them, we kindly ask that you refrain from using our website or services.
We reserve the right to update or modify these Terms at any time to reflect changes in our business, services, or applicable laws. Your continued use of our website constitutes acceptance of the updated Terms.
2. Eligibility & Account Registration
- You must be at least 18 years old or have parental/guardian consent to shop with us.
- When creating an account, you agree to provide accurate and complete information.
- You are responsible for maintaining the confidentiality of your account credentials and any activities under your account. If you suspect unauthorized access, please notify us at [email protected] immediately.
3. Orders, Payments & Pricing
- Placing an Order: When you place an order, you are making an offer to purchase our products. We reserve the right to accept or decline your order at our discretion.
- Pricing: All prices are listed in U.S. dollars ($USD) and are subject to change without notice. The price at the time of checkout is final.
- Payments: We accept major credit cards, PayPal, and other secure payment methods. Transactions are encrypted for your security.
- Order Cancellation: Once placed, orders cannot be modified or canceled unless allowed under our return policy (see Section 5).
We do our best to ensure accurate pricing, but in rare cases of pricing errors, we reserve the right to cancel or adjust orders before shipment.
4. Shipping & Delivery
- Processing Time: Orders are typically processed within 2-5 business days.
- Shipping Time: Delivery times vary based on your location and shipping method. Estimated delivery will be shown at checkout.
- Lost or Delayed Packages: Once shipped, we are not responsible for delays caused by couriers. However, if your package is significantly delayed or lost, please contact us, and we will assist you.
5. Returns & Refunds
We take pride in our craftsmanship, but if you are not completely satisfied with your purchase, our return policy is here to help.
- Eligibility: Returns must be initiated within 30 days of delivery. Items must be unused, in original condition, and with all tags intact.
- Non-Returnable Items: Personalized or custom-made items are final sale and cannot be returned.
- Refunds: Approved returns will be refunded to the original payment method, excluding shipping fees. Refunds may take 5-10 business days to process.
- Return Shipping: Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
For return instructions, please contact us at [email protected].
6. Intellectual Property
All content on Rugwix.com—including images, text, designs, and logos—is the exclusive property of Rugwix and is protected under copyright and trademark laws.
You may not reproduce, distribute, modify, or use our content for commercial purposes without express written permission. Inspiration is welcome—imitation is not.
7. Prohibited Activities
To ensure a respectful and fair marketplace, you agree NOT to:
- Use our website for unlawful, fraudulent, or deceptive activities.
- Attempt to hack, disrupt, or exploit our website or services.
- Misuse our intellectual property or impersonate Rugwix.
- Post false reviews, spam, or offensive content.
Violation of these Terms may result in account termination, legal action, or both.
8. Limitation of Liability
While we strive for excellence, Rugwix is not liable for:
- Any indirect, incidental, or consequential damages arising from your use of our products or website.
- Delays, errors, or interruptions in service caused by unforeseen circumstances.
- Allergic reactions or misuse of our products.
To the fullest extent permitted by law, our liability is limited to the amount you paid for the product in question.
9. Third-Party Links & Services
Rugwix.com may contain links to third-party websites or services. These are provided for convenience, but we do not endorse or control their content. Use them at your own discretion.
10. Privacy & Data Protection
Your privacy matters to us. Our use of your personal data is governed by our Privacy Policy, which explains how we collect, store, and protect your information. By using our website, you consent to our data practices.
11. Governing Law & Dispute Resolution
These Terms shall be governed by the laws of the United States, without regard to conflict of law principles.
- Dispute Resolution: In the event of a dispute, we encourage resolution through direct communication. If a resolution cannot be reached, disputes shall be settled through binding arbitration, except where prohibited by law.
- Jurisdiction: Any legal action shall be filed in the appropriate courts of the United States.
12. Changes to These Terms
We may update these Terms periodically. Any changes will be posted on this page, and significant updates may be communicated via email. Your continued use of Rugwix.com means you accept any revisions.
13. Contact Us
For questions, concerns, or just to say hello, reach out to us at:
📧 Email: [email protected]
Thank you for being part of the Rugwix journey. May your home always be a reflection of your heart, and may your experience with us be as seamless as the finest weave.
