Privacy Policy
At Rugwix, your privacy is more than a policy—it is a commitment woven into every interaction, a promise to protect the trust you place in us. We believe that just as a well-designed home provides comfort and security, so too should your online experience. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable U.S. and international privacy laws.
1. Information We Collect
As you explore the artistry of Rugwix.com, we may collect certain personal information, either directly from you or automatically through your interactions with our website. This may include:
- Personal Details: Your name, email address, phone number, shipping and billing addresses—collected when you make a purchase, sign up for an account, or subscribe to our newsletters.
- Payment Information: When you make a purchase, your payment details are processed securely by trusted third-party payment providers. Rugwix does not store your full credit card details.
- Browsing Data: Like footprints on a well-worn rug, cookies and analytics track your journey through our site, helping us refine and enhance your experience. This may include IP addresses, device types, browser details, and browsing behavior.
- Communication Records: If you contact us via email or chat, we may retain a record of our conversation to better serve you in the future.
You have the right to choose what information you share. You may visit Rugwix.com without providing personal details, but certain features (such as purchasing products) require specific information.
2. How We Use Your Information
Every detail you entrust to us is handled with care and purpose. We use your personal data to:
- Fulfill and manage your orders, ensuring seamless transactions and timely deliveries.
- Personalize your experience, offering product recommendations and tailored content that resonate with your style.
- Improve our website and services, analyzing user behavior to create a better, more intuitive shopping experience.
- Send updates and promotional offers, only if you opt in—we respect your inbox space.
- Ensure security and fraud prevention, safeguarding our customers from unauthorized activities.
We do not use your personal information for automated decision-making or profiling in a way that produces legal effects on you.
3. How We Protect Your Data
Security is at the heart of Rugwix. Just as we craft our products with precision, we safeguard your data with industry-leading measures, including:
- Encryption & Secure Storage: Personal and payment data is encrypted and transmitted securely.
- Limited Access: Only authorized personnel can access sensitive data, ensuring it remains protected.
- Third-Party Security: Our partners (such as payment processors and shipping providers) comply with the highest data protection standards.
While we take all necessary steps to secure your data, no digital platform is entirely immune to threats. We encourage users to maintain strong passwords and practice safe browsing habits.
4. Sharing Your Information
Your trust is sacred, and we do not sell or rent your personal data. However, we may share limited information with:
- Service providers (such as payment gateways, shipping partners, and analytics providers) who help us operate efficiently.
- Legal authorities if required to comply with applicable laws, court orders, or law enforcement requests.
- Business transitions, in the event of a merger or acquisition, where data transfer may occur as part of business operations.
We ensure that any third party handling your data meets the same strict privacy and security standards that we uphold.
5. Your Rights Under GDPR & CCPA
Depending on where you reside, you have specific privacy rights under GDPR (for EU citizens) and CCPA (for California residents).
Your Rights Under GDPR (for EU users):
- Access & Correction: Request a copy of your personal data and correct inaccuracies.
- Erasure (“Right to be Forgotten”): Request deletion of your data under certain conditions.
- Data Portability: Request your data in a structured format for transfer to another provider.
- Restrict or Object to Processing: Control how we use your data.
- Withdraw Consent: If you have given consent for marketing, you may withdraw it at any time.
Your Rights Under CCPA (for California users):
- Know what data we collect and how we use it.
- Request deletion of personal data (with some legal exceptions).
- Opt-out of the sale of personal data (though Rugwix does not sell personal information).
- Non-Discrimination: Exercising your rights will not affect your access to our services.
To exercise any of these rights, please contact us at [email protected].
6. Cookies & Tracking Technologies
Like the patterns in a finely woven rug, cookies leave gentle traces of your visit, helping us enhance your experience. Cookies allow us to:
- Remember your preferences.
- Improve website performance.
- Deliver relevant content and advertisements.
You can manage or disable cookies through your browser settings, but doing so may limit certain site functionalities.
7. Data Retention
We keep your personal data only as long as necessary for the purposes outlined in this policy. Purchase records and essential account details may be retained for legal or accounting reasons. When no longer needed, your data is securely deleted.
8. Policy Updates
Rugwix may update this Privacy Policy as our services evolve or as privacy laws change. We will notify you of significant updates via our website or email. We encourage you to review this policy periodically to stay informed.
9. Contact Us
Your privacy matters to us, and we welcome any questions or concerns. Reach out to us at:
📧 Email: [email protected]
At Rugwix, privacy is more than protection—it is peace of mind. Just as a well-crafted space feels effortless, so too should the security of your personal information. Thank you for trusting us to be part of your home.
